Returns & Exchanges
RETURNS & EXCHANGES (*Outside EU, UK, USA only)
RETURNS & EXCHANGES ADDRESS
Our returns address is: C/O Spartathletics Returns & Exchanges, James and James Fulfilment, Rhosili Road, Northampton, NN4 7JE, The United Kingdom
*This applies for all orders from outside the USA, UK, Norway, Switzerland and the EU. To view the returns addresses for those countries, please visit the correct website
HOW DO I RETURN AN ITEM?
1. Pack the item(s) you want to return in original condition and visit the following link to apply for a return or exchange
https://tracking.controlport.co.uk/e9ab6870/1695/return/e15c66
2. We currently do not cover the costs of returning items yet. Choose your preferred parcel company in the dropdown. Create and print the label with our return address on it and attach it to the parcel. We advise to ship your return with active track & trace (with signature, no mailbox parcel) and to save the label receipt.
3. Send the parcel to our returns address. We will refund your money or ship out your new size(s) (after review & approval) within 1 week after we have received your parcel.
*Please note that we only provide the link for customers to return or exchange their products. The liability for a stuck or lost return lies with the customer, not with Spartathletics. We always advise to use a service with insurance and tracking and trace. In case of a stuck or lost return we advise the customer to council or file a case with their chosen parcel company.
CAN I CHANGE SIZES?
We offer free of charge changes of size within the US. Please note that we only cover the costs for changing items (sending a new parcel to the consumer), not returning them. We only cover the costs of changing sizes once
I HAVE FOUND DEFECTS IN MY ORDER AND WOULD LIKE TO CHANGE ITEMS, WHAT CAN I DO?
If you have found any defects in your order please contact us and provide pictures. A defect is a permanent issue within the product which decreases the function and/or aesthetics of the product. After inspecting and approving your claim we will offer you a refund or a new item free of costs. We do not needed permanently defect items returned to us. We can only approve of any claims with evidence provided. We grant all our customers a 2 month warranty on all our items
WHAT HAPPENS IF MY RETURN GETS LOST OR STUCK IN TRANSIT?
We would advise you to contact your chosen parcel company and view the track and trace to investigate the whereabouts of your parcel. The consumer is liable for his or her return
RETURN POLICY
– Item must be returned within 14 days after the day you’ve received your order, transit times not included
– Items that are bought with store credit can only be returned for an exchange
– Should the item(s) you receive not fit, we offer free of charge changes of sizes within Europe
– All returned items must be returned in the original state
– Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition can be returned back to you
– We cannot accept returns of underwear, socks or face masks for hygiene reasons
– Items covered in animal/human hair will not be accepted
– All items are inspected before any action is taken. If we deny your refund based on one or more of the above mentioned reasons, we will contact you to return the items back to you. We will contact you by email, before concluding a denied return
– For single item orders that are returned, we will refund the total value of the order, excluding shipping costs
– For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs
– If multiple item orders are returned in their entirety, we will refund the total value, excluding shipping costs
– We reserve the right to deny any delivery of a return to us which are subject to extra customs/duty charges
– We aim to process and exchange or refund within a few working days after receiving your return. Please note, PayPal transactions can take up to 2 weeks and credit/debit cards may take up to 5-7 workings days to clear into your account
– If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in
RETURNING SUPPLEMENTS
We accept returns on supplements when the following criteria are met:
– The seal has not been broken & the pouch or tub has not been opened yet
– The pouch or tub is not broken or torn open
– The supplement has not reached its expiry date at the moment of receiving the return
RETURNING GIFT BOXES
We accept returns on Gift Boxes when the following criteria are met:
– The Gift Box is returned with all items in it
– The Gift Box itself does not show significant dents, tears or other indicators that mark that the gift box is damaged
– The items in the Gift Box are undamaged & do not contain stains or hair
We can deny your refund for Gift Boxes when the following are present:
– The Gift Box has 1 or more items missing or the Gift Box itself is missing. We don’t accept returns in partial. *We only accept the returning of the items without the Box when you want to change sizes*
– The Gift Box itself is damaged by showing significant marks like tears and dents
– The items in the Gift Box contain stains, marks of being damaged or hair